During an important Google Meet session, participants often receive crucial information and links. However, focusing on the session while trying to save this content can be challenging. Once the session ends, this information may be lost, especially if not saved immediately. Additionally, in regions with unstable internet, participants might miss out on essential content altogether.
In the first stage, I decided to review user feedback from both Google Play and the App Store to identify the weaknesses of Google Meet. Therefore, I used a Python code to extract a chart of user feedback.
Therefore, I modified the code slightly to extract exactly these comments and to access them as percentages and in chart form.
For the interviews, I decided to speak with three individuals from different locations and professions who use Google Meet extensively on a daily basis.
How often do you use Google Meet for your sessions or meetings?What type of content do you usually share during these sessions?Have you ever encountered issues with accessing shared content after a session?
Describe a specific instance where losing shared content after a session caused a problem.How do you currently manage and distribute important content after a session or meeting?What improvements in Google Meet would help you manage content better?
How does losing shared content impact your overall experience and productivity?What specific features do you think could resolve the issues you face with content management in Google Meet?How would a feature that allows downloading shared content change your approach to managing sessions or meetings?
Using multiple personas ensures a comprehensive understanding of different user needs and behaviors. That's why I decided to use various categories—to achieve a more thorough understanding of needs and pain points.
In order to understand more about user behavior, I needed a more detailed investigation. That's why I decided to examine Maryam's behavior before and after creating this feature. Why did I choose Maryam? Because she lived in a country with unstable internet, in addition to facing content management issues.
In order to understand more about user behavior, I needed a more detailed investigation. That's why I decided to examine Maryam's behavior before and after creating this feature. Why did I choose Maryam? Because she lived in a country with unstable internet, in addition to facing content management issues.
After conducting A/B testing, I realized that access to the sent content should be more specific by categorizing the content first. Therefore, in the same host control section, I decided to categorize the content into different categories, including documents, links, and chats.
Google Meet is one of the largest platforms for conducting online meetings. A significant concern for users in countries with unstable internet is losing access to the content shared during meetings. This issue, though often overlooked, can be very detrimental. Adding a feature that allows users to download shared content would greatly benefit these individuals, ensuring they can access important information regardless of their internet stability.
